WHEN ARE RETURNS POSSIBLE
At Silk biopharma, we strive to ensure your orders are delivered to your satisfaction. However, in the rare event that your order is unsatisfactory, we are happy to accept returns for orders, if:
- Product(s) delivered do not match your order;
- Product(s) delivered are past or near its expiry date (medicines with an expiry date of less than 03 months shall be considered as near expiry)
- Product(s) delivered were damaged in transit (Please do not accept product(s) with tampered seal)
CAN I RETURN PART OF MY ORDER?
Yes, return is possible at an item level and if you have ordered multiple items, you can request return of a partial quantity
WHAT IS THE TIME LIMIT FOR RAISING A RETURN/CANCEL REQUEST?
You may raise a return/cancel request with our customer care within 24 hours from the delivery of the product. Silk biopharma reserves the right to cancel the return request, if the customer reaches out to Silk biopharma after 24 hours of delivery.
WHAT IS THE PROCESS FOR RETURNING THE PRODUCTS?
- For Return intimation, send email to silkbiopharma01@gmail.com
- In order to validate the reason, you will be asked to send the photos of the product(s) to silkbiopharma01@gmail.com
- Once the Silk biopharma customer care feels that the claim is genuine and reasonable, Silk biopharma customer care will place a new order for replacement of the products and will initiate the collection of product(s) to be returned
- The customer will be required to return the products along with the original packing.
In case of Order Return/Order Cancel, will Silk biopharma bear the cost of reverse pick up by Ecom Express or other courier service from the customer?
- In case of a wrong product being delivered, the cost will be borne by Silk biopharma (in both online payment and COD).
- But in the case of a customer deciding to cancel after placing an order, the customer has to bear the shipping price only (if the payment is done through COD or online)
HOW MANY DAYS WILL SILK BIOPHARMA TAKE TO REPLACE THE ITEM(S)?
Replaced item(s) of your order will reach you within 4-5 days once the return claim is verified
WHAT IS THE MAXIMUM ETA FOR REFUNDS?
Processing refunds will take from 30 to 45 days